I would like to thank all of you for taking the time to provide your insights on this interesting topic-volunteer Index. This topic is relatively new to the volunteering sector even though a few countries (70) already have been regularly measuring volunteer work using different methodologies and approaches. This of course makes the data exceedingly difficult to compare across countries or even intra-country.
The key objective behind the Volunteer Index is to have an overarching measurement framework on the scale and scope of the contribution of volunteering to development and provide data that is brokered through a standard methodology.
Here below are some of the very interesting offers by different opinions on the topic and at this point, we cannot evaluate the suggestions because we are still in the exploration phase. In a typical brainstorming session, all suggestions and ideas are GOOD.
This discussion aimed at various aspects of the index development from structure, potential dimensions/variables, and metrics that could inform and shape the Volunteer Index.
The probing questions.
• The structure and composition of the proposed volunteer index
• What dimensions should the Volunteer Index encompass?
• What indicators should we consider that reflect the true story of a volunteer's contribution?
On the Structure and Objective for the Volunteer Index
Several insights-Dr Gichuki, Galina, Paula, and others outlined a strategic approach, which should not be linked to the SWVR 2025, opting for a more focused and efficient evaluation process, emphasizing a consultative approach that would first be informed by a well-thought-out framework that outlines objective, structure, specific variables, indicators based on a scientific methodology for index construction. It should maintain a commitment to objectivity and scientific rigor.
Objective and Resource Constraints:
• He emphasized the need to be objective in the preparation process of SWVR 2025.
• Acknowledges limited resources for research, highlighting that collecting extensive information globally requires both time and money.
Move Away from a Comprehensive Volunteer Index:
• Proposes moving away from the idea of creating a Volunteer Index that covers all aspects of volunteering.
• Suggest temporarily not measuring impact at the individual level and not calculating an indicator for the impact of volunteering on organizations at the meso level.
Focus on Country-Level Volunteer Index with Key Indicators:
• Recommends calculating the Volunteer Index only at the country level.
• Proposes up to five indicators to streamline the assessment process.
These indicators are:
 Indicator 1: Involves engagement of the population in formal and informal volunteer activities with specific data sources and age criteria.
 Indicator 2: Measures the state of volunteer development infrastructure based on expert assessments.
 Indicator 3: Assesses favorable conditions for volunteerism development through government efforts, considering legislation, social advertising, and expert assessments.
 Indicator 4: Evaluates the impact of volunteering on economic and social development, recognizing the potential lack of quantitative data in some countries and suggesting expert opinion.
 Indicator 5 (optional): Reflects volunteering in the media, leveraging advanced media analysis technologies.
Methodology of Index Composition:
• Proposes not using a simple calculation based on averaging values.
• Recommends using scientific methods, specifically the multi-criteria threshold aggregation method, which has been implemented in the CIVICUS index and deemed appropriate.
Emphasis on Scientific Methods:
• Advocates for the use of scientific methods suitable for the study's objective.
• Cites the multi-criteria threshold aggregation method as an example, highlighting its adequacy based on previous implementation in the CIVICUS index.
On Purpose and Design of the Proposed Volunteer Index
Chengmeng, Sheikh and Benedetta proposed a Volunteer Index that should be comprehensive and adaptable, aimed to capture a wide range of aspects related to volunteerism while allowing for customization based on the specific needs of the organizations/communities and sector. This should be through its design and purpose. Jiahong went further to propose that the index measurement variables should be aligned with SDGs.
1. Purpose and Customization:
• Purpose: The Volunteer Index is intended for comprehensive data collection and analysis related to volunteerism.
• Customization: The structure can be adapted to fit the unique context, goals, and priorities of implementing organizations or communities,
2. Areas of Focus: He proposes the following areas of focus
• Volunteer Participation: Emphasizes the quantity and diversity of volunteers, considering demographic factors.
• Volunteer Activities: Focuses on the types, duration, and frequency of volunteer engagements.
• Impact and Outcomes: Evaluates the impact on beneficiaries and the environment.
• Skills Development: Examines skills acquired through volunteering and the availability of training opportunities.
• Volunteer Retention and Engagement: Measures volunteer retention rates and satisfaction levels.
• Diversity and Inclusion: Considers the demographic diversity of volunteers and inclusive practices.
• Community Building and Social Cohesion: Looks at community engagement and the impact on social bonds and trust.
• Organizational Collaboration: Examines partnerships, collaborations, and networking with other organizations.
• Innovation and Creativity: Identifies innovative projects and creative problem-solving approaches by volunteers.
• Policy and Advocacy Impact: Assesses instances of policy changes influenced by volunteers and successful advocacy initiatives.
• Economic Contributions: Estimates the economic value of volunteer work and its impact on job creation and economic development.
• Feedback and Continuous Improvement: Focuses on mechanisms for volunteer feedback and the implementation of improvements.
3. Flexibility and Review:
• Flexibility: The details and granularity of data collection and analysis can be adjusted based on specific needs.
• Review: Regular reviews and updates are recommended to ensure the relevance of the index in line with evolving needs and trends in volunteerism.
4. Measuring Success:
• Success in volunteerism is measured not only in terms of quantity but also by the positive impact on beneficiaries, the development of skills, community building, and more.
5. Holistic Approach:
• The Volunteer Index takes a comprehensive approach, considering not only the volunteer numbers but also the qualitative aspects, including diversity, impact, skills development, and innovation.
6. Data Collection Methods:
• The statement suggests using a combination of quantitative and qualitative data collection methods, including surveys, impact assessments, and feedback mechanisms.
7. Long-Term Engagement:
• The focus on volunteer retention rates and continuous improvement practices indicates a commitment to long-term engagement and sustainability in volunteer activities.

On Approach and Purpose for developing the Volunteering Index
Tuesday, Galina, Paula and indeed others proffered insights for a well-rounded framework in developing the Volunteer Index, one that goes beyond traditional quantitative metrics, acknowledging the diverse and multifaceted nature of volunteer impact on individuals, communities, and society as a whole. Albert and Hattaya place emphasis on the human agency, the volunteers themselves. Here's a breakdown of the key points mentioned:
1. Comprehensive Approach:
• Emphasizes the need for a comprehensive approach in capturing volunteer impact.
• Recognizes the importance of considering both quantitative and qualitative aspects for a holistic understanding.
2. Quantitative Metrics:
• Outlines specific quantitative metrics, such as the total number of volunteers, hours volunteered, and categories of volunteer activities.
• These metrics provide a quantitative foundation for assessing the scale and distribution of volunteer efforts.
3. Qualitative Metrics:
• Stresses the significance of assessing positive outcomes and benefits experienced by individuals, communities, or causes served by volunteers.
• Highlights the importance of measuring skill development, fostering a sense of community, and evaluating the overall impact on participants.
4. Diversity and Inclusivity:
• Advocates for examining the diversity of volunteers in terms of age, gender, ethnicity, and socio-economic background.
• Encourages assessing inclusivity and accessibility of volunteer programs for individuals with diverse abilities and backgrounds.


5. Innovation and Creativity:
• Acknowledges the role of volunteers in contributing innovative ideas and creative approaches to address community challenges.
6. Long-Term Sustainability:
• Addresses the longevity of volunteer projects and initiatives.
• Highlights the importance of measuring the contribution of volunteering to long-term organizational and community capacity building.
7. Collaboration and Partnerships:
• Stresses the need to evaluate collaboration between volunteers, civil society, non-profits, businesses, and government agencies.
• Recognizes the establishment of new partnerships and networks as a result of volunteer efforts.
8. Personal Development:
• Explores the impact of volunteering on personal development, self-esteem, and a sense of purpose among volunteers.
• Recognizes the development of leadership skills through volunteer roles of responsibility.
9. Public Awareness and Advocacy:
• Highlights the measurement of success in volunteer-driven awareness campaigns and advocacy initiatives.
• Emphasizes assessing the impact of volunteer-led advocacy on policy changes or community awareness.
10. Feedback and Reflection:
• Encourages the incorporation of feedback from volunteers to understand their perceptions of impact and areas for improvement.
• Promotes reflective practices among volunteers to enhance their understanding of the broader impact of their work.
11. Economic Contributions:
• Suggests estimating the economic value of volunteer contributions based on factors like time volunteered and skills utilized.
• Explores the potential for volunteer initiatives to contribute to job creation or economic development.

General Outline of the Volunteer Index
Most of the contributions outlined great suggestions but Tuesday, Chengmeng, Galina and Viacheslav dived deeper into the metrics/indicators. They suggested that the Volunteer Index should take into account several contexts. It should also consider the ease of collecting/available data. Collaboration with relevant stakeholders, including volunteer organizations, government agencies, and community members, is essential for creating a meaningful and effective Volunteer Index.
The general outline could look like:
1. Objectives and Purpose:
• A clear definition and the objectives of the Volunteer Index.
• The purpose of the index.
2. Indicators and Metrics:
• Key indicators that reflect different dimensions of volunteerism.
• Define specific metrics for each indicator to facilitate measurement and comparison.
3. Data Collection and Sources:
• Determine the sources of data for each indicator.
• Establish a data collection mechanism, whether through surveys, official reports, or other means.
• Ensure data consistency and reliability for accurate analysis.
4. Scoring or Weighting:
• Assign weights to different indicators based on their relative importance to the overall assessment.
• Develop a scoring system to quantify the level of volunteer engagement in each category.
5. Index Calculation:
• Calculate the Volunteer Index using a formula that combines the weighted scores of individual indicators.
• Consider normalization to allow for comparisons across different scales or sizes of communities.
6. Benchmarking and Comparison:
• Establish benchmarks for comparison, either against previous time periods or similar regions.
• Consider creating a ranking system to highlight top-performing areas or organizations.
7. Accessibility and Communication:
• Design a user-friendly interface for presenting the Volunteer Index.
• Consider creating a report or dashboard that communicates findings effectively to stakeholders, policymakers, and the public.
8. Feedback and Iteration:
• Provide a mechanism for feedback from stakeholders to improve the index's relevance and accuracy.
• Be open to making adjustments to the index structure based on changing needs or emerging trends
Overall Approach
• Holistic Perspective: The outlined structure ensures a holistic approach, encompassing not only the technical aspects of index development but also the collaborative, communicative, and adaptive elements.
• Continuous Improvement: The feedback and iteration stage emphasize the importance of continuous improvement, reflecting a commitment to staying responsive to changing dynamics and stakeholder needs.
In summary, the statement provides a comprehensive guide for developing a Volunteer Index that is contextual relevant, collaborative, and structured, with a focus on effective communication and continuous improvement.
Enhancing Measurement and availability of Volunteering datasets
Paula, Tuesday, Hattaya, in fact almost all the contributions advocated for a comprehensive and thoughtful approach to measuring the impact of volunteering, considering both immediate outcomes and long-term transformation. It also underscores the diverse factors, stakeholders, and methodologies involved in assessing the effectiveness of volunteering initiatives in the context of global sustainability goals from the volunteers themselves to development outcomes. Paula and Jiahong further suggested anchoring the index on the ‘public goods’ mentioned in the UNV outline, the SDGs. Key considerations, challenges, and potential methodologies for assessing the results and contributions of volunteering initiatives were also put forth.
Focus on Results and Contribution:
• She highlighted the need to assess the results and contributions of volunteering initiatives in development.
• It suggests going beyond immediate outcomes and considering long-term impacts, referring to this as "impact & transformation."
Importance of Metrics and Methodologies:
• Recognizes the crucial role of developing metrics and methodologies for measuring systemic impact.
• Acknowledges the complexity of measuring impact and the existence of numerous tools and standards.
• Proposes the categorization of tools to guide the selection of the most appropriate ones based on the measurement needs.
Involvement of Beneficiaries:
• Emphasizes the importance of involving beneficiaries (society) in the evaluation process, not just focusing on volunteers, policymakers, or organizations.
• Recognizes the transformative impact on beneficiaries and suggests a qualitative analysis of the benefits obtained.
Multiplier Effect of Volunteering:
• Highlights the multiplier effect of volunteering, where benefits extend beyond direct recipients and have a broader societal impact.
• Stresses that volunteering not only changes individual lives but can also positively influence communities and societies.
Savings for the Government:
• Points out the significant savings for the government resulting from volunteering.
• Acknowledges that while volunteering can mitigate costs, it cannot entirely replace government investment in essential services.
Common Indicators for Measurement:
• Identifies common indicators for measurement, including lines of action, time dedication, type of volunteering, key performance indicators (KPIs), beneficiaries, and contributions to SDGs.
Global Perspective on SDGs:
• Discusses the annual investment needed to achieve the SDGs and highlights a deficit, particularly in developing countries.
• Proposes examining the role of volunteering in developing countries, suggesting the development of a ranking based on volunteering incidence.
Role of Private Entities/Companies:
• Acknowledges the crucial role of private entities and companies, including their corporate volunteers, in promoting and achieving SDGs.
• Highlights their contributions in terms of financial resources, specialized knowledge, and collaboration with non-profit organizations and governments.
Consideration of Deficit in SDG Investment:
• Suggests exploring the deficit in the investment necessary to meet the SDGs by observing volunteering situations in developing countries.
The Human Dimension of the Index
Albert, Hattaya Sheikh Viacheslav emphasized the need to genuinely measure the impact of volunteer contributions to development by assigning the value to human development. They suggested that recognizing the importance of individuals will act as a measured and paced accelerator for addressing various development challenges. The focus is on identifying the areas where volunteers operate and disaggregating key dimensions that shape volunteering based on cultures and zones of influence. They provide examples of potential intervention areas, including health, sanitation, disaster prevention and management, education and training, and the gender concept. They further emphasize the importance of understanding the diverse cultural and influential factors that shape volunteering.
Valuing Human Beings:
• Stress on the importance of giving significant value to the human person.
• This is seen as a catalyst that will positively impact other aspects, starting with identifying the areas of volunteer intervention.
Disaggregation of Dimensions:
• Suggests that understanding and breaking down the key dimensions that shape volunteering based on cultural and influential factors is crucial.
• This might help in tailoring volunteer efforts to specific contexts.
Examples of Intervention Areas:
• Lists specific areas where volunteers contribute, including health, sanitation, disaster prevention, education, training, and gender-related issues.
Alignment with Sustainable Development Goals (SDGs):
• Points out that many of these intervention areas align with various SDGs, highlighting the broader impact of volunteer contributions.
Entrepreneurship and Poverty Alleviation:
• Connects volunteer efforts, especially in entrepreneurship, to government initiatives in eradicating hunger and poverty.
• Emphasizes the potential of volunteers in the agricultural sector for sustainable and quality food production.
Health Interventions:
• Describes how volunteers contribute to improving community health, citing examples of volunteers assisting individuals living with HIV/AIDS and tuberculosis.
• Highlights the risky but compassionate nature of volunteering for the benefit of vulnerable populations.
Commendation of Volunteer Efforts:
• Commends the dedication and love demonstrated by volunteers, especially those engaged in risky activities to improve the lives of vulnerable individuals.
Purpose and Approach:
• The Volunteer Index should be compared with the Human Development Index, emphasizing its comprehensive nature.
• Focuses on understanding the multifaceted aspects of volunteerism rather than fostering competition among nations.
Aims to identify gaps or strengths in volunteer sectors within countries.
• Proposed Dimensions of the Volunteer Index:
• Legal and Regulatory Framework for Volunteerism:
Defines key aspects like recognition, rights, and responsibilities of volunteers.
• Addresses safety regulations and legal incentives/support provided to volunteers or organizations.
• Volunteer Participation and Demographics:
Examines participation rates and diversity in volunteer work.
• Considers the availability and quality of training for volunteers.
Nature and Impact of Volunteering Activities:
• Categorizes types of volunteering activities and measures their impact.
• Evaluates public perception, media influence, and cultural engagement related to volunteerism.
Digitalization and Innovation in Volunteer Services:
• Assesses the integration of technology in volunteer management and impact assessment.
• Considers the adoption of innovative practices in volunteerism.
Contribution to Sustainable Development Goals (SDGs):
• Focuses on aligning volunteer activities with SDGs.
Highlights partnerships, collaborations, and advocacy for SDGs within volunteer organizations.
Rationale:
• The proposed index aims to provide valuable insights for policymaking, international aid, and sharing best practices.
• Recognizes the importance of understanding the legal, social, and cultural contexts of volunteerism.
• Acknowledges the role of technology and innovation in shaping volunteer services.
• Emphasizes the alignment of volunteer activities with global sustainability goals.
Practical Implications:
• The proposed index suggests a structured approach to evaluating and comparing volunteer efforts globally.
• It encourages countries to assess and enhance their legal frameworks, demographic inclusivity, impact measurement, and alignment with SDGs.
• Highlights the need for fostering a positive public perception of volunteerism and leveraging technology for improved volunteer management.
Holistic Evaluation:
• Encompasses both quantitative and qualitative measures, ensuring a comprehensive understanding of volunteer activities.
• Recognizes the interconnectedness of legal, social, technological, and global sustainability aspects in the evaluation of volunteerism.
In summary, the proposed Volunteer Index is a thoughtful and comprehensive framework that aims to provide a holistic assessment of volunteer services. It acknowledges the diverse dimensions of volunteerism and emphasizes the importance of legal, social, technological, and global perspectives in evaluating and promoting volunteer activities. The discussions above outline the concept and proposed structure for the Volunteer Index, a metric designed to assess and capture various aspects of volunteer data. I would like to thank all the contributions and summarizing was just my reflection.
Many thanks.
Tapiwa.

According to the Concept Note, "the overall goal of SWVR2025 is to develop a Comprehensive Volunteerism Measurement System", in the process of which, or at the same time, it is envisaged that methodologies, approaches, primary datasets for measuring the Volunteerism Index will be developed.

At this point in the UNV Concept Note, the Volunteerism Index has not yet been defined, for obvious reasons related to the fact that the Volunteerism Index will be developed for the first time in the world and will require a lot of work before defining what it means.

Nevertheless, we would like to discuss what is the Index in general and the Volunteerism Index in particular? For this purpose, let us use simple definitions.

If we talk about the Index in general, we know that the first Index measured for the first time is usually called the initial or baseline Index. All subsequent Indices are measured relative to the base (initial) Index, which characterise the changes that have occurred over a certain period of time (e.g. a year) under the influence of certain factors.

In the case of the Volunteerism Index, the various methodological approaches and techniques for calculating the Index, the choice of core indicators, primary data sets, etc., which will eventually be published in Report 2025, are yet to be fully developed and discussed.

If we talk tentatively about the Volunteerism Index, I think it is an indicator that reflects the volunteerism situation of a country. Probably the first Index will also be called the baseline or baseline index, which will record the initial situation with volunteerism in the countries.

Taking into account that, in accordance with the Concept of the Report, the individual thematic chapters of the Report will serve as constituent parts of the Index, it is very important, in my opinion, that the indicators/indicators we propose for their use in the Comprehensive Measurement Framework are immediately structured according to the four key components of the Index:

1. The value of volunteering to the individual volunteer
2. The value of volunteers to the communities and societies in which they work or to which they return;
3. The contribution of volunteering to 'national public goods';
4. The economic value of volunteering.

Finally: in our work, we have to keep in mind that for the initial structure of the Index, we are supposed to develop a simple index with 3-4 (maximum) dimensions/variables/indicators on volunteering.

It is great that the time for the end of the discussion has been extended.

I believe that we should work within the perfectly developed UNV Concept SWVR2025 and the Volunteer Index, which we have discussed and supported.
I attend to this point because, in my opinion, for the purposes of our work and given the time constraints, we should not pay much attention to other concepts (Civil Society Index, Gelappe and others), which live their own lives with varying degrees of popularity and importance. Especially since the SWVR2025 Framework for these approaches notes that the system for assessing the value and contribution of volunteers being developed for SWVR2025 will require substantially more comparable data.

About the Global Volunteering Index

According to the Framework, the overall goal of SWVR2025 is to develop a Comprehensive Volunteering Measurement System, the achievement of which will enable the development of a Global Volunteering Index.
The basic idea adopted by UNV so far is that the individual thematic chapters of the Report will serve as the building blocks of the Index.
The conceptual framework for the development of the Index assumes that its key components will be the following 4 blocks:
1. Value of volunteering for the individual volunteer
2. The value of volunteers to the communities and societies in which they work or to which they return;
3. The contribution of volunteering to 'national public goods';
4. the economic value of volunteering.
Given that the two systems (Measurement Framework and Index) are closely linked, the first major task is to develop a Comprehensive Measurement Framework, and in working on this, it is important to pay a lot of attention to the components of the index at the same time.

This is a brief summary, based on the Framework, of the place and design of the Index in the 2025 Report

Measuring the impact of volunteers’ contributions have been one of the longstanding conversations in volunteering sector. In our practice, the aim of volunteer programmes is to make a positive contribution to poverty reduction and the sustainable development outcomes of the host country. In addition, the programme supports the longer-term personal and social development of the volunteers: they build skills that enable them to act as agents of social change within their own communities and beyond.

The two key areas that index should measure should focus on
1) The value of volunteers to community/countries they volunteer and
2) The value of volunteering to their individual

The value of volunteering to their individual which should also consider collecting this data to explore the pattern of change in individual volunteer; - volunteer type, gender, age, length of placement, decade of placement, geographical location of placement and the proximity of residential location to placement communities.

The impact of individual volunteer level can be Identified into four categories;

Confidence: Increased confidence, empowerment, and the ability to have a voice on development issues.

Knowledge: Increased knowledge of development challenges and trans-cultural understanding of their context.

Networks: The relations, connections and peer networks, built through these experiences.

Active citizenship: Development towards a lifetime as active citizens, working globally and locally

The value of volunteers to community/countries they volunteer We recognise that volunteers build and work through relationships; relationships with people they interact with from communities living in poverty to volunteers and staff working in organisations or institutions that seek to reduce poverty. The relational volunteering contribution should be captured to recognise contribution of volunteers in communities.

Inclusion: Volunteering extends the reach of public services to the poorest and most marginalised by working on power dynamics

Innovation: Volunteering generates new ideas and creates new forms of collaboration that lead to social innovation through a mix of inside/outside perspectives

Ownership: Volunteering enhances trust and strengthens local ownership of development processes

Participation: Volunteering creates a pathway to people’s participation, active citizenship and social action

Inspiration: Volunteering exposes communities to different cultural norms and idea

One of many papers on volunteering from VSO on Social Return on Investment Evaluation ics-social-return-on-investment-evaluation.pdf (volunteerics.org)

The SDGs are interconnected with the Volunteer Index, and just as the 17 SDGs are interlinked with each other, they also interact with the Volunteer Index to generate synergies and feedback.

Dear Colleagues,

I read with interest all your proposals for the Volunteer Index. I see a certain correlation of your ideas with the CIVICUS Civil Society Index project. I represent the Center for Studies of Civil Society and the Nonprofit Sector at the National Research University Higher School of Economics. My Center also participated in that global research project. I suggest you to read our publication on the latest available data of the research: https://grans.hse.ru/data/2022/02/11/1745020296/CIVICIS Russia ENG.pdf

In my opinion, in the process of preparing SWVR 2025, we need to be objective and realize that we have limited resources for research. This means that it takes time and money to collect huge amounts of information from different sources around the world, and also to create new data if we don't find anything of value. I think it is now reasonable to move away from the idea of creating a Volunteer Index that covers everything in volunteering. It would also suggest temporarily not measuring impact at the individual level and not calculating an indicator that estimates the impact of volunteering on organizations at the mezo level.

My proposal in SWVR 2025 is to calculate the volunteer index only at the country level, with the optimal minimum number of indicators, which is up to five:

Indicator 1. Engagement of the population in formal and informal volunteer activities, including shares of the population involved, hours of volunteering and areas of activity. Data sources are national statistical offices, mainly measurements according to ILO methodology, and population surveys. The minimum age of volunteers counted in the report should be the same for all countries.

Indicator 2. State of volunteer development infrastructure in each country. It is measured on the basis of expert assessments.

Indicator 3. Assessment of favorable conditions for the development of volunteerism through government efforts. It takes into account legislation, social advertising, volunteer awards and other measures of encouragement and support by the state. It is also based on expert assessments.

Indicator 4. Impact of volunteering on economic and social development, from the national level to local communities. In this direction, we will encounter a lack of quantitative data in many countries. Therefore, we should also consider the way of evaluation based on expert opinion.

Indicator 5 (optional). Reflection of volunteering in the media. Considering the high level of development of media analysis technologies, this data could also be included in the Index.

I also have a suggestion on an important issue concerning the methodology of index composition. I suggest that we do not need to use a simple calculation based on averaging the values of different indicators. We can use scientific methods that are more appropriate for our object of study. For example, it could be a method of multi-criteria threshold aggregation, which we have proposed and implemented in the CIVICUS index and which has shown its adequacy.

Thanks.

POTENTIAL FOR LEVERAGING TECHNOLOGY AND INNOVATION
By leveraging technologies, organizations and researchers can streamline data collection processes, gain deeper insights, and make more informed decisions across various domains. It is important to approach the adoption of technology with consideration for ethical implications, data security, and the specific needs of the context in which it is applied. Some aspects of how technology can be harnessed for effective data collection and analysis include:
1. Real-time Data Collection
• Potential: Mobile devices, IoT (Internet of Things) devices, and sensors enable real-time data collection. This facilitates the capture of data as events occur, providing a more accurate and timely representation of the situation.
• Example: Mobile apps used by field workers to input data directly into a centralized system during health surveys or disaster response.
2. Data Visualization
• Potential: Tools for data visualization help transform complex datasets into easily understandable charts, graphs, and maps. This aids in communicating insights effectively to a broad audience.
• Example: Creating interactive dashboards to display key performance indicators (KPIs) or geographical maps showing the distribution of a particular variable.
3. Crowdsourcing
• Potential: Technology allows for large-scale participation in data collection through crowdsourcing. This enables the collection of vast amounts of data that would be challenging to obtain otherwise.
• Example: Platforms like Zooniverse engage volunteers in scientific research projects, contributing to data collection and analysis.
4. Remote Sensing Technologies:
• Potential: Satellite imagery, drones, and other remote sensing technologies offer a means to collect data over large and remote areas. This is particularly valuable for environmental monitoring and disaster response.
• Example: Using satellite imagery to monitor deforestation or assess the extent of damage after a natural disaster.
5. Artificial Intelligence (AI) in Data Processing:
• Potential: AI algorithms can automate the processing and interpretation of data, saving time and reducing human error. This is beneficial for handling large datasets efficiently.
• Example: Using natural language processing algorithms to analyze and categorize large volumes of text data.
6. Cloud Computing for Scalability:
• Potential: Cloud computing provides scalable and cost-effective solutions for storing and processing large datasets. It enables organizations to handle increased data volumes without significant infrastructure investments.
• Example: Utilizing cloud platforms for storing and processing data in research operations.

Areas the Volunteer Index can be structured for data collection and analysis in terms of its variables/ dimensions and indicators.
The following suggested areas, variables, and indicators could provide a foundation for a comprehensive Volunteer Index. The specific details and granularity of the data collection and analysis can be further tailored to fit the unique context, goals, and priorities of the organization or community implementing the index. Regular reviews and updates may be necessary to ensure the index remains relevant and aligned with evolving needs and trends in volunteerism.
Aspect Variables/Dimensions Indicators
Volunteer Participation • Number of Volunteers
• Diversity of Volunteers (age, gender, ethnicity, socio-economic background) • Total number of volunteers engaged in a specific period
• Demographic breakdown of volunteers
Volunteer Activities • Types of Volunteer Activities (e.g., community service, education, health)
• Duration and Frequency of Volunteer Activities • Distribution of volunteer efforts across activity types
• Average duration and frequency of volunteer engagements
Impact and Outcomes • Beneficiary Impact
• Environmental Impact • Number of beneficiaries served
• Quantifiable improvements or changes in beneficiaries' lives or communities
• Environmental outcomes (e.g., trees planted, waste reduced)
Skills Development • Skills Acquired through Volunteering
• Training and Development Opportunities • Identification of skills gained (e.g., leadership, communication, technical)
• Availability and utilization of training programs for volunteers
Volunteer Retention and Engagement • Volunteer Retention Rates
• Level of Volunteer Satisfaction • Percentage of volunteers who continue to engage over time
• Volunteer satisfaction surveys and feedback
Diversity and Inclusion
• Demographic Diversity
• Inclusive Practices
• Representation of various demographic groups among volunteers
• Existence of inclusive policies and practices
Community Building and Social Cohesion:
• Community Engagement
• Social Bonds and Trust

• Level of community participation in volunteer activities
• Surveys measuring social cohesion within communities
Organizational Collaboration
• Partnerships and Collaborations
• Networking with Other Organizations • Number of partnerships established
• Collaborative initiatives with other organizations
Innovation and Creativity

• Innovative Volunteer Projects
• Creative Approaches to Problem-Solving
• Identification of innovative solutions or projects initiated by volunteers
• Documentation of creative approaches in volunteer activities
Policy and Advocacy Impact
• Policy Changes
• Advocacy Initiatives
• Instances of policy changes influenced by volunteer efforts
• Successful advocacy campaigns led by volunteers
Economic Contributions

• Economic Value of Volunteer Work
• Job Creation
• Estimation of the economic value of volunteer contributions
• Impact on local job creation and economic development
Feedback and Continuous Improvement:

• Volunteer Feedback Mechanisms
• Continuous Improvement Practices • Existence of feedback mechanisms for volunteers
• Implementation of improvements based on feedback and evaluations

On how the volunteer Index can capture the diverse dimensions of volunteer impact, I have the following thoughts:
Capturing the diverse dimensions of volunteer impact in a Volunteer Index requires a thoughtful and comprehensive approach. It is important to consider both quantitative and qualitative aspects to create a more holistic and nuanced understanding of the diverse impact of volunteering. It is essential to strike a balance between quantitative and qualitative measures to ensure a comprehensive assessment that reflects the multifaceted nature of volunteer engagement and its effects on individuals and communities.
Some of the key dimensions to consider to capture the diverse impact of volunteering include:
1. Quantitative Metrics
• The total number of volunteers involved in a given period.
• The total hours volunteered, providing insight into the time commitment and effort contributed.
• Categories of volunteer activities to understand the distribution of efforts across different sectors (e.g., education, health, environment).
2. Qualitative Metrics
• Assess the positive outcomes and benefits experienced by the individuals, communities, or causes served by volunteers.
• Measure the acquisition of new skills or enhancement of existing skills by volunteers through their engagement.
• Evaluate the role of volunteering in fostering a sense of community, social cohesion, and trust among participants.
3. Diversity and Inclusivity
• Examine the diversity of volunteers in terms of age, gender, ethnicity, and socio-economic background.
• Assess the extent to which volunteer programs are inclusive and accessible to individuals with diverse abilities and backgrounds.
4. Innovation and Creativity
• Identify instances where volunteers contribute innovative ideas or solutions to address community challenges.
• Highlight creative approaches taken by volunteers to make a positive impact.
5. Long-Term Sustainability
• Project Longevity: Assess the sustainability of volunteer projects and initiatives over time.
• Capacity Building: Measure the extent to which volunteering contributes to building the long-term capacity of organizations and communities.
6. Collaboration and Partnerships
• Evaluate the degree of collaboration between volunteers, civil society, non-profits, businesses, and government agencies.
• Measure the establishment of new partnerships and networks as a result of volunteer efforts.
7. Personal Development
• Explore how volunteering contributes to personal development, self-esteem, and a sense of purpose among volunteers.
• Assess the development of leadership skills among volunteers who take on roles of responsibility.
8. Public Awareness and Advocacy
• Measure the success of volunteer-driven awareness campaigns on social or environmental issues.
• Assess the impact of volunteer-led advocacy initiatives on policy changes or community awareness.
9. Feedback and Reflection
• Incorporate feedback from volunteers to understand their perceptions of impact and areas for improvement.
• Encourage volunteers to engage in reflective practices to enhance their understanding of the broader impact of their work.
10. Economic Contributions
• Estimate the economic value of volunteer contributions based on factors like time volunteered and skills utilized.
• Assess the potential for volunteer initiatives to contribute to job creation or economic development.

I agree with Galina that the structure of the Volunteer Index should take into account the local context. It should also consider ease of collecting/available data. Collaboration with relevant stakeholders, including volunteer organizations, government agencies, and community members, is essential for creating a meaningful and effective Volunteer Index.
The general outline could look like this:
1. Objectives and Purpose:
• A clear definition and the objectives of the Volunteer Index.
• The purpose of the index.
2. Indicators and Metrics:
• Key indicators that reflect different dimensions of volunteerism.
• Define specific metrics for each indicator to facilitate measurement and comparison.
3. Data Collection and Sources:
• Determine the sources of data for each indicator.
• Establish a data collection mechanism, whether through surveys, official reports, or other means.
• Ensure data consistency and reliability for accurate analysis.
4. Scoring or Weighting:
• Assign weights to different indicators based on their relative importance to the overall assessment.
• Develop a scoring system to quantify the level of volunteer engagement in each category.
5. Index Calculation:
• Calculate the Volunteer Index using a formula that combines the weighted scores of individual indicators.
• Consider normalization to allow for comparisons across different scales or sizes of communities.
6. Benchmarking and Comparison:
• Establish benchmarks for comparison, either against previous time periods or similar regions.
• Consider creating a ranking system to highlight top-performing areas or organizations.
7. Accessibility and Communication:
• Design a user-friendly interface for presenting the Volunteer Index.
• Consider creating a report or dashboard that communicates findings effectively to stakeholders, policymakers, and the public.
8. Feedback and Iteration:
• Provide a mechanism for feedback from stakeholders to improve the index's relevance and accuracy.
• Be open to making adjustments to the index structure based on changing needs or emerging trends

In this index we have to work on results and contribution and decide if we want (and can) to go beyond, in this case, we talk about impact & transformation.
Development of metrics and methodologies for measuring systemic impact it´s crucial and also we need consider the social economic return from volunteering. Experience tells us that it is not an easy task and that there are a large number of tools and standards to measure impact and that there is not one that is valid for everyone. It would be interesting to carry out a categorization of tools that serves as a guide to identify the most appropriate tool based on the type of measurement needed, as proposed by the Chair of Social Impact of the Comillas Pontifical University: https://files.griddo.comillas.edu/abstract-proposals-for-social-impact-measure-management.pdf
We must start by establishing the indicators to take into account. We need to count on the beneficiaries (society), not just volunteers, policymakers or organizations. The transformation in the beneficiaries of volunteering is a significant process that can have a profound impact on the lives of individuals served by volunteers. We need to work probably in a qualitative analysis of the benefits obtained by the beneficiaries of volunteering (different stakeholders), and not just the number of beneficiaries of an initiative. The multiplier effect of the impact of volunteering means that the benefits ripple beyond the individuals directly served and have a broader reach that affects society as a whole. Volunteering not only changes lives but can also change communities and societies for the better.
Also it´s important recognize the savings for the government resulting from volunteering are significant, as voluntary work can play a crucial role in service delivery and cost mitigation for the state (by reducing labor, operational, and service costs while enhancing). But also it is important to recognize that volunteering cannot entirely replace government investment in essential services but can complement and strengthen government efforts.
When measuring we must identify a series of common indicators as lines of action (different types of activities give us the final objective of each activity), time dedicated (hours we dedicate to beneficiaries have a greater impact on them when they are prolonged over time and we stop volunteering for assistance), type of volunteering, KPIs ( All the reporting data we collect for each of the activities we carry out as liters, units, kgs,...), beneficiaries (identifying the groups that suffer the greatest discrimination, for example people with disabilities and women and/or girls at risk of exclusion) and also, why not, our contribution to SDGs (in our case we have our own methodology implemented in our platform for this)
Related to SGD and keeping in mind that there is an annual investment needed to achieve the SDGs, it could be interesting talk about deficit in the investment necessary to meet the SDGs in 2030, It is estimated around 96% of the deficit is in developing countries. . It could be interesting to observe the situation of Volunteering in developing countries, where it has been observed that the deficit is greater. Indeed, we can develop a ranking of countries with the highest incidence of volunteering in relation to progress, and establish a correlation of those who practice and export the most volunteering and those who require and receive the most volunteering.
In my case I work with big companies, but we have to remember too that Private entities/Companies and their corporate volunteers play a crucial role in promoting and achieving the SDGs by providing financial resources, specialized knowledge, and awareness, and by collaborating with non-profit organizations and governments to address global sustainability challenges.

Pour arriver réellement à mesurer l’impact des contributions des volontaires pour le développement, il faut avant tout donner une valeur importante à la personne humaine ce qui portera un coup d’accélérateur mesuré et cadencé sur les autres aspects auxquels nous pensons résoudre, à commencer par identifier les domaines d’interventions dans les quelles œuvrent les Volontaires. Aussi il sera utile de désagréger les dimensions clés qui façonnent le volontariat selon les cultures et les zones d’influences.
Quelques exemples des domaines d’interventions :

• Domaine de Santé ;
• Domaine d’Assainissement ;
• Domaine de prévention et gestion des catastrophes ;
• Domaine d’éducation et de formation ;
• Ou le concept genre ; …
1.Du point de vue de la pauvreté ;
La plupart de ces domaines se marient généralement ainsi que les différents ODD. A travers l’entrepreneuriat, par exemple, les Volontaires contribuent d’une manière significative aux efforts entrepris par le gouvernement pour éradiquer la faim et la pauvreté. Aussi, Plusieurs organisations volontaires œuvrent dans le domaine agricole et contribuent à leur manière à éliminer la faim au sein de leurs communautés de base. Il suffit de renforcer les capacités de ces organisations par le développement de nouvelles techniques agricoles qui permettront de cultiver des aliments sains et de qualité, de manière durable.
2.Du point de vue de la santé,
Par leurs interventions, les organisations volontaires contribuent tant soit peu à améliorer de la santé communautaire. Raison pour laquelle plusieurs structures sanitaires utilisent les Volontaires et bénévoles pour atteindre leurs objectifs. Au cours de la cérémonie de commoration de la JIV23, j’ai eu l’honneur d’écouter les témoignages des jeunes qui circulent à travers les avenues et quartiers de mon pays à la recherche et à aider les personnes vivantes avec le VIH/SIDA et la TUBERCULOSE ; ces jeunes récoltent les salives, les sels, les urines ou le sang des malades qui ne peuvent se mouvoir pour les amener aux laboratoires d’analyse et aux médecins pour las prescriptions. C’est un bénévolat risqué et plein d’amour mais cela afin d’améliorer la vie de ces vulnérables.

Je reviens.

A continuation of my musings.

What is the Volunteerism Index?
Based on the known approaches to understanding the Indexes, we can assume that the Volunteerism Index in its basis is a relative value, which reflects a set of aggregated (or summary), generalizing indicators (quantitative and qualitative), inherent in the processes of volunteerism development at the national and global levels.
The first Index, which is supposed to be developed in the Report 2025, in my opinion, should reflect (characterize) the fixed current situation with volunteerism in the world. To the First Global Volunteerism Index can be applied the definition as an Index of the state of volunteerism in the world. The second and subsequent Indices (Indices of changes in the processes of volunteerism in the world) will characterize the changes in the processes of volunteerism development over the previous period in comparison with the data of the previous Index. The index of changes will allow to judge the processes (degree) of volunteerism development, occurring over time and strengthening the influence of volunteerism on the processes of achieving the SDGs.

About the Concept of the Volunteerism Index.
Conceptually, the focus of the Volunteerism Index, in my view, should be on the individual (person) and his or her development as a volunteer. In this approach one can see the commonality with the conceptual approach of the Human Development Index (HDI), in the original conception of which the self-development of the person was put in the center of attention. The overlap in this part of these conceptual approaches is quite natural, as it is volunteerism that plays an essential role in human development. At the same time, the Volunteerism Index will develop a system of indicators related to the creation and expansion of opportunities for the individual to make free choices as a participant in volunteerism from childhood and throughout life. Key baseline criteria including quantitative and qualitative indicators to measure the value and contribution of volunteers to self-development, community development, development of national wealth and contribution to the SDGs.

The most general ideas about the approaches that can form the basis for the development of the Volunteerism Index in the SWVR 2025.

While working on the first Global Index, in my opinion, we should recognize that today we live in a world where volunteerism is developed differently in each country. Somewhere up to 30% of people are involved in volunteerism, somewhere 10, 5% or even 1-2%. This shows that the initial situation we are in is characterized by the fact that each country has different attitudes to volunteerism, including different methods of data collection and different methods of measuring engagement and other indicators of volunteerism.
The approaches that I believe could form the basis for the creation of the first Volunteerism Index are.
1. It is necessary to create such approaches and tools that would set a common (unified) for all countries approach to measuring the Index at the country level and at the global level;
2. In general, framework and substantive indicators should be created at the global level. Framework indicators are a broad area of study. And subject indicators are narrower, i.e. more specific topics that will eventually become key areas for research/measurement at the national level. For example, the framework could be "global volunteerism development, analyzing the current situation and forecasting trends" and the subject could be "volunteerism development at the country level.
Or another framework indicator - "approaches to measuring the level of development of corporate volunteerism", and the subject indicator - "methods of measuring corporate volunteerism in a particular country".Etc. The parameters under study should be set by the framework document formulated in the Report.
3. The first global Index should take into account the baseline volunteerism situations of individual countries, which will then be reflected at the global level. Important note: the global Index should always be calculated on the basis of national results. Thus, measurement should first take place at the country (national) level, based on a given framework and subject matter. Representatives of the countries where the national Index is measured should be important participants in the development and practice of measuring the World Index.
4. So, each country should develop its own index, which is based on the framework developed (set) for the World Index in the Report 2025. Each country (where applicable or relevant) should be encouraged to use a similar approach, where a framework is set at the national level and subject indicators are set at the level of territorial communities and measured through local research. Along with the mapping method, it is advisable to use foresight projecting, which implies the creation of a general picture of the desired future in the process of formation of the World Index, respectively, in the perspective of 2-5 and more years. For example, among the planned indicators may be "the number of countries participating in the Index measurements in 3-5-10 years", etc..

Thank again and happy to be with you in this valuable discussion, I think volunteer index can be more affective to capture volunteer engagement as grass route , so more involvement and engagements needs to address from local community and that's are driven by the volunteers.

The Volunteer Index, akin to the Human Development Index, represents a composite metric that aims to capture the multifaceted nature of volunteer services within a country. Rather than ranking nations competitively, the purpose of this index is to identify areas where countries might have significant gaps or strengths in their volunteer sectors. This insight is invaluable for policy-making, international aid, and sharing best practices. I propose that the Volunteer Index be structured around the following key dimensions:
1. Legal and Regulatory Framework for Volunteerism
Definition and Recognition: How a country legally recognizes and defines volunteerism, including the rights and responsibilities of volunteers.
Protection and Safety: Laws and regulations ensuring the safety and rights of volunteers during their service.
Incentives and Support: Legal incentives or support provided to volunteers or organizations, such as tax deductions, awards, or governmental support programs.
2. Volunteer Participation and Demographics
Participation Rate: The percentage of the population engaged in volunteer work.
Diversity and Inclusion: Measures of how diverse and inclusive volunteer opportunities are in terms of age, gender, socioeconomic status, etc.
Training and Development: Availability and quality of training for volunteers to ensure their effectiveness and safety.
3. Nature and Impact of Volunteering Activities
Activity Types: Categorization of the types of volunteering activities prevalent in the country - from community service to international aid.
Impact Measurement: Systems in place for measuring the impact of volunteer work, both qualitatively and quantitatively. This includes assessing the direct community benefits and personal development of volunteers.
Public Perception and Media Influence: Analysis of how volunteerism is portrayed in the media and public discourse. Understanding the level of public awareness, recognition, and trust towards volunteer work and organizations.
Community and Cultural Engagement: Examination of how volunteer services integrate with and support local community values and cultural practices. This includes looking at the participation rates across different community groups and how volunteerism is promoted as a cultural norm.
4. Digitalization and Innovation in Volunteer Services
Technology Integration: The extent to which technology is integrated into the volunteer lifecycle, from recruitment to management and impact assessment.
Innovative Practices: Adoption of innovative practices in volunteerism, such as virtual volunteering or the use of big data for matching skills with needs.
5. Contribution to Sustainable Development Goals (SDGs)
Alignment with SDGs: How volunteer activities align with and support the Sustainable Development Goals. This involves identifying specific activities that directly contribute to achieving each goal.
Partnerships for Goals: Collaboration between volunteer organizations, government, international bodies, and the private sector to maximize the contribution of volunteerism to the SDGs. Highlighting successful partnerships and initiatives.
Advocacy and Mobilization for SDGs: Exploring how volunteer organizations and activities advocate for and mobilize resources and public support for SDGs. This includes campaigns, education programs, and volunteer-driven SDG projects.

Welcome to the next discussion topic, on the ongoing discussion series dedicated to exploring different perspectives designed to shape the conceptual thinking for the next edition of the State of the World’s Volunteerism Report in 2025.
As part of the 5th SWVR edition, UNV has initiated the preparation of the first-ever Volunteer Index, on its own a long-awaited and comprehensive overarching data collection framework. The Volunteer Index is an investment in volunteer data that will help diverse stakeholders with needed information for decision-making on how to better integrate various volunteer mechanisms in peace and development based on evidence.
Purpose of the Discussion:
The primary objective of this discussion is to delve into data-driven approaches that will underline the Volunteer Index, understanding how it reflects the diverse contributions of volunteers and the broader impact on communities and sustainable development. By unveiling the impact and narratives embedded in the data, we aim to highlight the transformative power of volunteerism and its role in achieving the Sustainable Development Goals (SDGs). This information will help in the design of the Volunteer Index in terms of structure and dimensions.
Key Discussion Points:
Understanding the Volunteer Index:
What is the Volunteer Index, and how should it be structured?
How should the Index capture the diverse dimensions of volunteer impact?
What role does volunteering data play in shaping decisions to invest in volunteering?
Challenges and Opportunities:
Currently, the collection and analysis of volunteering data use different methods and approaches that make it difficult for comparison purposes across countries and regions;
There are persistent challenges in standardizing volunteering data, do you think it's important to have a single methodology for collecting and interpreting volunteer data?
Please can you suggest in which areas the Volunteer Index can be structured for data collection and analysis in terms of its variables/ dimensions that will further be elaborated with indicators?
Discuss the potential for leveraging technology and innovation in data collection and analysis.
Global Perspectives:
Examine regional variations in volunteer impact and participation.
Discuss cultural and contextual factors that influence the success of volunteer interventions.
Explore how the Volunteer Index will contribute to a global data framework on volunteering that will continue to evolve over many years.
Briefly outline a simple structure of how you would like to see the first Volunteer Index
Join us in this engaging conversation as we try to uncover the layers of impact of the proposed Volunteer Index. Share your insights, experiences, and perspectives toward building the first-ever Volunteer Index.